My technology reports can be heard daily on CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. For access to HD content, there is an account level charge of 9.95 per month. I need to be reimbursed for an incorrect charge after I ended my UVerse service and returned my equipment to the UPS store as instructed. And although Comcast is charging $1.5 per card, they … Answered June 16, 2018 Generally, Comcast packages include 1 standard STB, and each additional STB is 9.95. If you don’t have a compatible smart TV, you can buy a Roku for as little as $30. Unreturned equipment fees are the bane of any Comcast cord-cutter. The unauthorized reception of the Service (s) may result in criminal fines and/or imprisonment. Google’s speed test and Speed Test by Ookla typically show between 400 and 600 mbps down and between 20 and 40 up. for cloud DVR. Xfinity’s own speed test typically shows nearly a gig download speed. They put my internet modem and two tv receivers in the same box and shipped them away. DVR Service fee Xfinity Customer Support. does anyone know what the penalty for this would be? If they have a line adjacent to your location, they will probably make the installation for a monthly fee for their service. There are reasons to consider hanging on to a rental modem. Can I Replace Screen of 2 Different TCL TV Models with Same Screen Size ? TCL Backlight but no image. Also, a lot of cable modems are also gateways, which means you don’t need a separate router, which costs money and adds a small amount of complexity, including having to set up your Wifi network again. Different cable companies support different devices, so check with yours. Write down the serial numbers they have on file. If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. I was told I had 10 days to do so. © 2020 Forbes Media LLC. If you watch cable programming through Comcast, you need a Set-Top Box (STB). Could see that a fuse was blown (brown) so we replace. I returned the Comcast modem 3 das after cancelling the account. For example, if a home has 3 TVs, they will be charged this fee for each device. Replaced video board. I recently upgraded my Xfinity service from 200 Mbps to a gigabit, which required that I have a Docsis 3.1 modem. for HD-Box, up to $9.99/mo. That's so Comcast — Comcast charges $90 install fee at homes that already have Comcast installed $90 fee may be required even if you buy your own modem and plug it in yourself. After I properly and timely returned the equipment to UPS under AT&T's established procedures, AT&T claims it did not receive the equipment from UPS and charged me for it as if I did not return the equipment at all. I serve as Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. There is a charge for unreturned equipment. I'm both a tech journalist and an Internet safety advocate. HBO), and I have the HD channels, and the DVR is working. Also if you don't return the cable box you will have to pay for it and if you don't it will go against your credit report. I serve as Here’s How To Check Permissions For Third-Party Apps, Samsung’s Shock Galaxy S21 Confirmation. A subscription to the Xfinity cable and internet service; The Comcast Xfinity XG1v4 (or higher) 4K-compatible cable box (rented/leased from Comcast); A compatible 4K Ultra HD TV — Until recently, 4K access was available only on select LG and Samsung 4K Ultra HD TVs via a UHD sampler app, but Comcast has since retired the app.If subscribers have the required XG1v4 (or newer) cable box… Learn about replacing your equipment now to get the most out of your Xfinity service. All Rights Reserved, This is a BETA experience. I don't know about Comcast, but Time Warner charged me $400 for the DVR cable box!! It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. Since you downgraded you lose the hd channels. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights, Forget Apple’s iPhone, Or Google’s Pixel 5, This Is The Best Smartphone Of 2020, First Wave Of Intel Evo Laptops Deliver Great Performance And Serious Value, Radical Google Pixel Design Could Beat Apple iPhone, How Indoor Vertical Farms Use Big Data And Robotics To Grow Animal Feed, Sony PS5’s Best Graphics Mode Hit By Bug With Premium Samsung TVs, Motorola's Refreshed Branding Rises-Up With Customers, Daryl Morey’s $50,000 Mistake Could Have Been Avoided. The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. Sony TV won't turn on after replacing mainboard. A set-top box with its remote control is probably the easiest way to watch TV, but do check with your cable or satelitte provider to see if they offer an app that lets you watch on a TV, phone or a computer. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. If you plan to move soon, it makes sense to rent instead of own and if you split the bill with roomates, it may be easier (or cheaper for you at least) to split the rental cost rather than having reimburse you for the purchase. Edited by Queen-Evie, 06 June 2012 - 08:42 AM. You will still get them but not in high definition. So, I replaced it with a Arriss SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, which is currently available from Amazon for $149. In order to avoid Comcast’s notorious “Unreturned Equipment” fees, I filmed myself properly returning all their equipment – I now owe $1320 in … There's no way to sugar coat this, Comcast doesn't have the best customer service. I also contribute to BBC World Service and Al Jazeera English and am an occasional guest on National Public Radio’s Talk of the Nation. On their website, Comcast advertises it like so: There are countless stories online to back that up. My measured speed varies by time of day (cable modems share bandwidth with neighbors so it depends on nearby traffic) and also varies depending on what test I use. i might have lost a comcast cable box in the process of moving out of my last house. Before I swapped out the modem, I did some speed tests just to make sure the purchased modem performed as well as the rental “gateway” from Comcast. My old Linksys modem was Docsis 3.0, which isn’t fast enough to deliver the speed I’m now paying for. on-air technology analyst for CBS News and am co-director of ConnectSafely.org. I'm both a tech journalist and an Internet safety advocate. Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe… HARD LESSON LEARNED!!! The cable box was for your higher channel package & hd channel capability. Over a month and a half later, AT&T charged me $300 for unreturned equipment. For a better experience, please enable JavaScript in your browser before proceeding. Thu Jul 23, 2015 at 10:20 AM PT: After having been contacted by the BBB, the FTC, and the FCC, ComCast decided to strike the fraudulent charge … JavaScript is disabled. Comcast will give a free streaming box to its internet-only subscribers, helping it control their TV watching experience even without getting them to pay for cable. If you’re not tech savvy, you may be better off with the rental modem because it’s easier for the company to provide you with support and updates if something goes wrong. Equipment fees: $7.99/mo. Searching for a receipt that will prove nothing (the reciept clearly does not show the router) and making a phone call to chace Verizon down to deal with this is not worth the effort. The STB converts the digital TV signal from Comcast into a format usable by your TV.When Comcast started requiring the use of STBs several years ago, you were given one or two for free, and additional boxes were fairly cheap – around $2 per month. Cancelled Comcast after a year of 'line issues'. In this instance, it’s the “Starter XF” triple play bundle, which includes Internet, television, and landline phone service. In store: Exchange your existing equipment at an Xfinity Store or Comcast Service Center. Unreturned/Lost/Damaged Equipment Replacement Cable Box $105.00 each Replacement Smart Card $75.00 each Replacement Remote Control $2.50 each Replacement Digital Video Recorder (DVR) $265.00 each Replacement CableCARD $40.00 each Replacement Tuning Adapter $140.00 each Replacement Modem $100.00 each Replacement Router $80.00 each Note: Please return your old equipment to us within 30 days of your new equipment arriving. Worth replacing power too? In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. Not even 3 days later, I returned my equipment and was given a receipt. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box … A week later I received an email confirmation thanking me for the returned equipment. That means that the new modem will pay for itself in under 11 months by eliminating that $14 monthly charge. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. Switching from a rented modem to one you own does involve having to authenticate the new modem, which often requires a call to your cable provider, which may be easier or may be an nightmare, depending the quality of your provider’s phone support. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes. The app will be … I am ready to switch to Comcast (less money) even if it means paying the $100 charge and $200 early termination fee. Opinions expressed by Forbes Contributors are their own. Here's my full bio. This covers all the set-top boxes that are included and are being paid extra for. A monthly charge for each digital TV box (including your first box) required by a household. #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. Remember most MSOs used to charge $200+ for a unreturned cable modem which one could buy readily at BestBuy for $75 or less. Spectrum charges $7.99 per month for each HD-Box (TV receiver). I've written for the New York Times and, for 18 years, was a syncdicated columnist for the Los Angeles Times. Looking for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast "dumb" Digital to analog converter boxes. This really isn't any different. (You can check what’s available in your area here.) Even if you don’t have a Roku-type device, you may be able to watch on a phone or PC and cast to your TV or connect your latop to the TV via an HDMI cable. First things first, ask Comcast what equipment they have on file as you owning and write it down. Why you might want to rent instead of buy. on-air technology analyst for CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com. According to Comcast, pricing is subject to change, but in general, expect to pay about $10 per month … However, depending on the speed of your service, you can buy your own modem for under $50 and eliminate the rental fee. You can … I moved to Jacksonville, Fla., last year. I had Comcast Internet and Phone. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. You must log in or register to reply here. You may opt-out by. The $500 liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs. Here's my full bio. I get the premium channels (e.g. Premium channel fees: Monthly charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more. Replaced power supply in Sony TV but it’s still not working, Sony Firmware update after board replacement, 55 inch samsung NU7100 Screen Replacement, Looking for help how to replace my TV screen, model UN 60J6200AF (Samsung) tv would not power on after lighting storm. Depending upon your location there may be significant differences in what Comcast will charge. for DVR service—or $5.00/mo. To make life simple, I had Comcast deliver its own Docsis 3.1 gateway, which worked just fine but added $14 a month to my bill. I also write columns that appear on CNET News, Forbes.com, Huffington Post and in the online and dead tree editions of San Jose Mercury News and Daily News. Neither modem reliably delivered the full gig, but the new one does seem to perform just as well as the Comcast modem, which is what you would expect from any Docsis 3.1 modem. I don’t know about all cable companies but Comcast (AKA Xfinity) now charges $14 a month to rent a cable modem. And they would much rather charge you than have that old remote back. By appointment: If your new equipment is professionally installed, your technician takes your existing equipment. All Rights Reserved, this is a BETA experience monthly charge rent instead of.! Check Permissions for Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation returned equipment syncdicated columnist for the new Times... Bundle you subscribe to area here. the account now to get the most out my! After cancelling the account probably make the installation how much does comcast charge for unreturned cable box a monthly charge if they on. N.J., for 18 years, was a syncdicated columnist for the service ( s ) may result criminal. 500 Xfinity Stores, customers can choose from more than 4,400 conveniently the... Rather charge you than have that old remote back How to check Permissions for Apps. 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